Front

Front for efficient customer communication and outstanding service

The solution positions itself on the market as a customer service, sales, and account management platform that helps teams communicate efficiently and deliver exceptional service at scale. Front combines the efficiency of a help desk with the familiarity of email and enables automated workflows and real-time collaboration in the background.

With Front, teams can centralize messages from multiple channels, route them to the right person, and gain insights into their overall customer communications. Over 8000 companies use Front to increase operational efficiency, improve customer loyalty, and drive customer base growth.

Problem

Companies are faced with the challenge of organizing their customer service efficiently, maintaining an overview of various communication channels and ensuring seamless collaboration between team members.

Solution

Front is a customer care platform that helps support, sales, and account management teams deliver exceptional service at scale. With Front, companies can combine the efficiency of a help desk with the familiarity of email while using automated workflows and real-time collaboration in the background.

Result

Front allows companies to centralize customer communications, route messages to the right people, and gain visibility and insights into their overall customer care. More than 8,000 companies use Front to increase operational efficiency, improve customer loyalty, and drive customer growth.

Front is an all-in-one customer care platform for customer service, sales, and operations teams. Centralize messages across multiple channels, route them to the right person, and keep track of what's happening with each customer.‍

Often mentioned benefits

 
• Organizational functions: Front's organizational features make it easy to manage and sort incoming email. Thanks to the flexibility, filters and tags can be set up effectively to ensure that important emails aren't missed.
 
• Collaboration: Front enables seamless collaboration between team members. From sharing drafts to instant messaging features, Front makes it easy to collaborate effectively with others.
 
• Efficient work processes: With Front, teams can seamlessly collaborate on emails, messages, and tasks. Shared inboxes make it easy to assign emails to the right team member, ensure internal discussions, and consistent communication.

Mentioned disadvantages

 
• Limited integration: There is no front-line integration with Google Chat, which makes it necessary to keep Google Chat open in a separate window.
 
• Somewhat steep learning curve: New users might need some training time to fully understand and adapt all of Front's features.
 
• Timezone-specific features are missing: There is a lack of the ability to snooze emails based on time zones, which could result in missed deadlines or delayed responses.

For more information, visit the Official website of Front.